FAQ

At BLOSSOMBAD, we understand the importance of timely and reliable delivery services. That's why we offer a range of delivery options to suit your needs. Whether you're looking for standard delivery or need your order urgently, we've got you covered.

Standard Delivery - £4.50

Our standard delivery option is perfect if you're not in a rush to receive your order. With a flat rate of £4.50, your package will be delivered to your doorstep within the estimated delivery timeframe. This option is ideal for those who want to save on shipping costs and are willing to wait a little longer for their items.

Next Day Delivery - £5.99

If you need your order as soon as possible, our next day delivery service is the perfect choice. For just £5.99, your package will be prioritized and delivered to you the next working day. This option is ideal for those last-minute outfit emergencies or special occasions when you can't wait to show off your new purchase.

Nominated Day Delivery - £6.99

With our nominated day delivery service, you have the flexibility to choose a specific day for your order to be delivered. For £6.99, you can select a date that works best for you, ensuring that you receive your items when it's most convenient. This option is perfect for those who have a busy schedule and need their order to arrive on a specific day.

Weekend Delivery - £5.99

We understand that weekdays can be hectic, which is why we offer weekend delivery for just £5.99. With this option, your order will be delivered to you on a Saturday or Sunday, allowing you to enjoy your new clothing without any weekday distractions. This service is ideal for those who work during the week or simply prefer weekend deliveries.

Click & Collect - £4.70 (Standard) / £5.70 (Next Day)

If you prefer to collect your order in person, we offer a convenient click & collect service. For just £4.70, you can collect your items from our store at a time that suits you. If you need your order urgently, we also offer a next day click & collect option for £5.70. Simply select the click & collect option at checkout and choose your preferred collection date.

At blossombaduk, we strive to provide exceptional delivery services to ensure that you receive your order in a timely and convenient manner. Whether you choose standard delivery, next day delivery, nominated day delivery, weekend delivery, or click & collect, you can trust us to deliver your stylish clothing with care and efficiency.

1. Track your order

Please Click here to get an update over the status of your package and expected date and time of delivery.

If the tracking doesn’t show any updates or remains blank, it might be that there may be a delay with the update of your tracking . Please refresh your page or retry again later. It should update. Please allow until the estimated delivery date for your order to be delivered.

2. Check the estimated delivery date

Once your order has been made, you should receive a confirmation email. An estimated delivery date should be in your order confirmation email. But to confirm the correct estimation please go to ‘Track My order’ for a live update.

Please note that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.

3. Still Waiting For Your Order?

Please give us a few extra days for your order to be delivered (especially during busy periods and times!) if your order has not yet arrived.

If your order doesn’t arrive, please get in touch with our Customer Support team within 30 days of your estimated delivery date, and we’ll do our best to help you.

*Disclaimer*

We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.

Important Info

We advise all our customers to double check the delivery address on the order confirmation page before placing an order. we’re unable to change the address your order is being sent to for your own security.

We're really quick at preparing your order, so we can't make any changes once you've placed it. This includes changing items in the order, the delivery option, delivery address, or payment method.

How do I redirect my parcel?

While changing the delivery address isn't possible after the order is placed, there are alternative delivery options you can arrange with some of our UK delivery partners, including delivery to a neighbour, delivery to a safe place, or a collection from a specified location - these will differ depending on the delivery partner.

You can check and arrange for the available alternative delivery options using the link in the delivery update email you'll receive from our delivery partner.

Can I cancel my order?

You can cancel your order within a specific timeframe that depends on your chosen delivery method:

Next Day Delivery, Evening Next Day Delivery: 15 minutes after completing your order.

Nominated Day Delivery: up to 2 days before your chosen delivery date.

Standard Delivery: 60 minutes after completing your order.

After the above timeframe is up, you won’t be able to cancel it.

How do I cancel my order?

Head to contact us, fill the form with all your details and order number and we will endeavour to get back to you right away.

Please note: It may take up to 10 working days for the funds to become available again if your refund is accepted in time.

What should I do if my item’s faulty?

If your item has a fault, please return it to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty/Broken’ when selecting a reason for your return. Find out how to return an item to us here.

Unable to create a return or your item is in an unreturnable condition? Please get in touch with our Customer Care team here and provide a photo of the faulty item, we’ll be happy to help.

Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded.

What should I do if my item’s incorrect?

If you received a wrong item, please send it back to us as soon as you can. You’ll need to select ‘Incorrect Item Received’ as the reason for return when creating your return. Find out how to return something here.

Please note: some brands have non-UK sizes displayed on products, so to check if you received the right size, please have a look at our size guide.

We're sorry if there's an item missing from your order. Here’s what could’ve happened:

We may have sent your items in separate parcels. Please check your emails to see if any of your items will be arriving separately. You can also see if your order has been split into more than one parcel in 'My Orders'.

The item you ordered may have been out of stock - it's worth checking your emails (including your junk/spam) to see if we've sent you an email about this.

If you’ve placed multiple orders within a few days of each other that qualify for free delivery and are being shipped to the same delivery address, your orders may have been combined into one parcel. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same.

If some of your items are being shipped from another warehouse, their delivery times may differ, so it's worth checking your expected delivery date and tracking in 'My Orders'.*

If you’ve received all your parcels and something you ordered is missing, please get in touch with our Customer Service team here within 30 days of your order being delivered.

Just one more thing...

*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.

Returns from the UK are free and trackable.

You have 28 days from the date your order was delivered or made available for collection to return it.

We’re paperless, so you won’t receive a returns note with your parcel – don’t worry, you won’t need one, just place your return as described below.

All returns are subject to our Original Condition and Fair Use policies – check out our Returns Policy.

It takes up to 14 calendar days for a returned parcel to reach our warehouse and be processed.

We don’t offer exchanges – all accepted returns will be refunded.

Follow this link for more info on returning a faulty item, and this one for returning an incorrect item.

All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g., tags have been removed, or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and may have to send it back to you.

Placing your return

Go to RETURNS PORTAL Returning items from multiple orders? No problem - you’ll see all items from the orders you can still return on your screen.

Select the items you’re returning and the reasons for return.

Place your return in a single parcel. You can use any packaging you like – doesn’t have to be the one you received your order in - as long as it’s secure.

Take your parcel and your QR code to your chosen drop off point and they’ll take care of the rest.

Want to book a collection instead? CONTACT US for more info on how collections work.

Packing your return

Please make sure all the items you’ve selected to return fit in one parcel. If they don’t, you'll need to create a separate return for the second parcel with the items in it – it’ll have its own QR code and tracking number.

You can also send us any opened or used BLOSSOMBAD packaging that you’ve received with any recent orders. Even though our packaging is 100%-recyclable and made using 80-90%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging.

Depending on your chosen drop-off point, please make sure your parcel doesn't exceed the sizes listed below (otherwise the carrier may not be able to accept it).

EVRi: 15kg, 120x60x60cm

Royal Mail: 20kg, 61x46x46cm

ASDA toyou: 25kg, 90x60x60cm

InPost Lockers: 15kg,41cm x 38cm x 64cm

REFUNDS

It can take up to 14 calendar days from the day after you dropped off your return for it to reach our warehouse and be processed. We’ll let you know once that’s done – you’ll receive an email with all the details about your refund.

You can check where your returned parcel is using the tracking number that can be found in the RETURNS PORTAL or in your return drop off confirmation email.

Nothing in this Returns Policy affects your statutory rights.

You have 28 days from the day of delivery or the day the order becomes available for collection at your nominated store or collection point to return an item to us for a refund. The refund will be issued to your original payment method.

We aim to refund you within 14 days of receiving the returned item.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may elect to send it back to your default delivery address and ask you to cover the delivery costs.

Original Condition

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds, including:

Face + Body products if opened, used or the protective seal is not intact.

Underwear if the hygiene seal is not intact or any labels have been broken.

Swimwear if the hygiene seal is not intact or any labels have been broken.

Pierced jewellery if the seal has been tampered with or is broken.

Face coverings if the seal has been tampered with or is broken.

It's fine to try on an item like you would in a store, but please don't wear it too long. If an item is returned to BLOSSOMBAD in an unsuitable condition (worn, damaged, etc.) or outside of the returns timeframe, BLOSSOMBAD won't be able to give you a refund. In the event that the item will be sent back to you, you may be asked to cover the delivery costs.

BLOSSOMBAD will inspect all returns. All items must be returned unworn/unused and in the same condition as when they were received in order for us to issue a full refund. In addition to the original packaging, all tags and labels should be attached (e.g., shoes should be returned with the original shoe box).

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back to us, please ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Fair use

Where we suspect fraudulent activity and/or we notice unusual or suspicious activity with your account, we might have to withhold issuing a refund and block your account and any associated accounts.

Such activity includes but is not limited to: claims relating to orders not being received, items missing, ordering and returning loads – way, waaay more than even the most loyal BLOSSOMBAD customer would order; unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods, then returning them; where we refuse multiple returns by you (see ‘When we may withhold issuing a refund’ in our Ts&Cs); or returning items worn/used and not matching what was originally ordered.

If your account has been deactivated and you need to make a valid return, please refer to the account closure email we sent you where you will find details on how to make a valid return. You will be responsible for the cost of returning the goods to us. Any returns will be processed as normal when they reach our warehouse.

Please note: we reserve the right to take legal action against you if the items you return don't match what you ordered.

Payment Types 

You can use the following payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.

• KLARNA
• CLEARPAY
• VISA
• MEASTRO
• GOOGLE PAY
• PAYPAL

Buy now, pay later options:

These payment options give you extra flexibility when paying for your order, such as allowing you to pay after 30 days, or spreading the cost through instalments. If you choose one of these payment types, please remember to spend responsibly – sometimes, delaying or splitting up payments might not always be the best option. We want you to shop with confidence, so we’ve provided all the info you need on each of these payment options below.

When will I be notified?

1. We aim to notify all our subscribers when we have an item come back into stock. in order to receive these notifications please sign up to our news letter or any sign up form on our website including competition sign up forms.
2. If you've received a back in stock notification, you'll need to be quick as we cannot guarantee how long the item will be back in stock for.
3. If the item goes back out of stock again before you've purchased it, you'll need to sign up to be notified again.

Looking for something similar?

If something in your Saved Items is out of stock, you can select 'See Similar Items' to see our recommended alternatives.

Type a description into the search box on our website and use the filters at the top of the page to narrow down your selection.

All our pre order premium options are available to purchase however there is 5-10 day waiting time for the delivery of these items. These items can come quicker.

Please note we try our best to ensure customers receive their items at the specified time frames we line out, however we cannot control delays of items causes by nature.

For more information speak to out live customer service team for more help.

STEPS TO TAKE IF OUR WEBSITE IS NOT LOADING FOR YOU:

1. Delete your cookies

You may need to delete your cookies. A cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).

Please note that if you have added items to your bag or in your 'Saved items' section while not logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history.

On most internet browsers you can delete your cookies using 'Tools' or 'History'.

2. Restart your browser

Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

3. Update your operating system

We also suggest that you use the latest version of your operating system provider e.g. Windows, Mac OSX etc.

4. Contact Us

If you're still having problems, contact our Customer Service Team with the following information:

As much detail as you can about the issue

Screenshots of any error messages you receive

Which web browser you're using (e.g. Edge, Firefox, Chrome, Safari etc.)

What you've done so far to try to resolve the issue