Frequently Asked Questions

WHAT ARE THE UK DELIVERY OPTIONS?
 

Standard Delivery: £4.50, up to 5 working days

Next Day Delivery: £5.99, next working day before 8pm

Nominated Day Delivery: £6.99, your chosen date

Weekend Delivery: £5.99, Saturday or Sunday

Click & Collect Standard: £4.70, 3-5 working days

Click & Collect Next Day: £5.70, next working day

WHAT ARE THE INTERNATIONAL DELIVERY OPTIONS?
 

EU Standard: €12.99, 5-7 working days

EU Express: €24.99, 2-3 working days

US Standard: $15.99, 7-10 working days

US Express: $29.99, 3-5 working days

Canada Standard: CAD 18.99, 7-12 working days

Canada Express: CAD 34.99, 4-6 working days

Australia Standard: AUD 22.99, 7-14 working days

Australia Express: AUD 42.99, 3-5 working days

Rest of World Standard: £25.99, 10-15 working days

Rest of World Express: £49.99, 5-7 working days

Important Note: For orders being delivered outside of EU, tax and duties may be applicable. These charges are determined by your country's customs authorities and are the responsibility of the recipient.


WHAT ARE THE HOLIDAY LAST-ORDER DATES?
 

Christmas Last-Order Dates:

Evri Next Day: 23rd December

Evri Standard: 21st December

New Years Eve Last-Order Dates:

Evri Next Day: 29th December

Evri Standard: 27th December

HOW CAN I TRACK MY ORDER?
 

Returns made simple through our dedicated portal. Effortlessly manage exchanges or refunds at your fingertips for a seamless shopping experience. Please check footer of home page to head to our portal.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
 

We process orders quickly, but if you need to make changes or cancel, please contact us as soon as possible. Once the order has shipped, we cannot make modifications.

WHAT SHOULD I DO IF MY ORDER IS DAMAGED OR MISSING AN ITEM?
 

If your order arrives damaged or incomplete, please reach out to our customer support team immediately with your order details and photos if applicable. We'll resolve the issue promptly.

CAN I RETURN OR EXCHANGE ITEMS?
 

Feel secure with our return policy; while you can't exchange items directly, we're here to ensure your shopping experience is seamless.

WHAT PAYMENT METHODS DO YOU ACCEPT?
 

We accept major credit and debit cards, PayPal, and other secure payment options shown at checkout.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
 

No, you can check out as a guest. However, creating an account allows you to track orders easily and save details for future purchases.

ARE YOUR PRODUCTS TRUE TO SIZE?
 

Yes, most items follow standard sizing. We recommend checking our size guide before purchasing for the best fit.